At Pebble MD, we are committed to delivering the highest level of quality healthcare, including seamless access to medical providers and medications at affordable, accessible prices. We make every effort to ensure the highest standard of patient care before and after the sale. If you encounter any issues with your order or product, please contact our patient care team at +1 844 697 8553 or support@pebblemd.com.
Below, we outline our policies by category and explain how we can assist you post-sale.
PRESCRIPTION MEDICATIONS:
State and federal regulations prohibit the return of prescription medications once they have been dispensed by the pharmacy. Once your payment method has been charged and your package has been handed over to the carrier (USPS, FedEx, or UPS), all sales are final.
You can always log in to your PebbleMD.com account before your products ship to cancel your subscription. If your prescription medication arrives damaged or is lost during transit, please contact our patient care team at +1 844 697 8553 or support@pebblemd.com.
NON-PRESCRIPTION (OVER THE COUNTER) PRODUCTS:
Pebble MD may accept returns on unopened, non-prescription items up to 30 days after the sale. You are responsible for paying the return shipping costs, and we do not accept COD returns. If you need to return an item, please contact our patient care team at +1 844 697 8553 or support@pebblemd.com. Include your order number, the reason for the return, and the product name.
Pebble MD reserves the right to deny a return if the item does not arrive in its original condition or if it appears to have been tampered with or opened. After we receive and approve the returned product, we will refund your purchase price to your original method of payment.
Address for Returns:
Pebble MD LLC/Manifest Pharmacy
1018 S. Batesville Rd
Building 4-A
Greer, SC 29650
LOST PACKAGES:
In the rare event that your package is lost in transit, Pebble MD will reship your prescription or non-prescription order at no additional cost. We will collaborate with your carrier (USPS, FedEx, or UPS) to locate the package and redirect it if necessary. Note that weather conditions may occasionally delay delivery times. Since we do not currently ship refrigerated products, extended transit times will not affect your order.
If your package is lost in transit or fails to arrive at the provided shipping address, please contact our patient care team at +1 844 697 8553 or support@pebblemd.com.